HelioDesk is a hosted digital service. This guide explains the complete purchase-to-access path, the capacity included in every plan, and the controls available after payment.
Each step leaves a clear record. A redirect or screenshot by itself never activates paid capacity.
01
Choose a defined subscription
Select a plan, billing period, and the available reply-pack extension. The authoritative total and renewal terms appear before payment.
02
Pay on the provider-hosted page
Payment-card details stay with the payment provider. HelioDesk receives a payment result, not a full card number or security code.
03
HelioDesk verifies the purchase
A success screen alone never grants access. The backend authenticates the payment notification and checks the invoice and subscription with the provider.
04
Return to the private workspace
Verified capacity appears in the signed-in workspace. The owner can finish setup, test the agent privately, and publish the web widget when ready.
PLAN ENTITLEMENTS
Fixed capacity, stated before payment.
Prices are in USD before applicable tax. Annual totals include the published annual discount.
PlanPriceAgentsAI replies / monthSources
LaunchA focused web support agent for an early-stage team.$39 monthly$372 annually12,0005
GrowthMore agents and capacity for a growing support operation.$99 monthly$948 annually510,00050
ScaleHigher operating capacity for established support teams.$249 monthly$2,388 annually1540,0001,000
＋
+10k AI reply pack
Add 10,000 monthly AI replies when selected during initial checkout.
$29 monthly · $278.4 annually
INCLUDED TODAY
A complete web-support workflow.
✓A private workspace for the subscribing organization
✓Web support-agent creation and configuration
✓Supported knowledge-source upload and indexing
✓Private live-model testing after verified checkout
✓A copy-and-paste web messenger embed
✓Stored conversations, source names, and follow-up requests
✓Visible plan capacity and billing status
CLEAR BOUNDARIES
Roadmap features are not sold as delivered.
—Email and messaging-channel delivery are not included in the current release.
—Connected-tool status does not authorize an agent to read data or execute actions.
—Advanced analytics, action execution, and white-label controls are marked coming soon and are not sold as active features.
—AI replies can be incomplete or incorrect and require testing and human review for sensitive decisions.
AFTER PAYMENT
Access, support, cancellation, and evidence.
01
Access
Return to the signed-in HelioDesk workspace used to begin checkout. Verified entitlements appear after the provider confirms the invoice and subscription.
02
Receipts and records
The payment provider supplies the receipt. HelioDesk shows the active plan, billing period, verified status, and enabled capacity in the workspace billing view.
03
Cancellation
Use the provider's customer portal or the HelioDesk billing route to stop future renewals. Paid access normally continues to the verified end of the current period.
04
Help
If verified access does not appear, use the support page and include the workspace name, provider invoice reference, charge date, and requested resolution. Never send full card details.
AI DISCLOSURE
Automation with a visible human boundary.
HelioDesk uses artificial intelligence to generate customer-support replies from customer-approved knowledge. Outputs may be incomplete or incorrect. Workspace owners must test agents before publication and maintain human review for sensitive, consequential, or unsupported requests.