Terms of service

01Account and authority

You must provide accurate account information and be authorized to act for the organization that creates a workspace. You are responsible for member access, credentials, connected systems, and activity performed through your workspace.

02Service and acceptable use

HelioDesk provides tools to configure, train, test, deploy, and monitor automated support agents. You control the instructions, assigned approved knowledge, enabled integrations, and publication state for each agent.

• Do not use the service to deceive, impersonate, discriminate, violate law, or make automated decisions where human review is legally required.
• Do not upload content you lack the right to use, attempt to bypass security controls, probe other accounts, or disrupt the service.
• Review agent behavior before deployment and maintain appropriate human escalation for consequential requests.

03Subscriptions, extensions, and taxes

Paid plans and extensions renew for the billing cycle selected at checkout until canceled. The authoritative price, currency, tax, renewal date, included usage, and extension terms are shown before hosted payment. You authorize recurring charges for the selected subscription.

Usage beyond included allowances may pause the affected feature or require an upgrade; HelioDesk will not silently charge an unlisted overage. Taxes are calculated based on supplied billing information where required.

04Integrations and future actions

Connected applications remain subject to their own terms and permissions. This release can store broker-managed connection state but does not execute external agent actions. Any future action capability requires separate product controls, acceptance testing, and updated commercial terms before it is enabled.

05Customer data

Each party will comply with applicable data-protection law. You act as controller or business for customer content you submit; the operator processes that content to provide and secure the service. The Data Processing Addendum applies where required.

06Availability and changes

The service may change as features improve. Material changes that reduce a paid core feature will be communicated when reasonably practicable. Beta and preview features may be changed or withdrawn and should not be used for critical workloads without an agreed service level.

07Warranties and liability

The service is provided with reasonable skill and care, but AI output can be incomplete or incorrect and must be tested for your use case. To the extent law permits, neither party is liable for indirect or consequential loss. Any negotiated order form or mandatory law controls over a conflicting limitation.

08Suspension and termination

You may cancel according to the cancellation policy. Access may be suspended for security risk, unlawful use, non-payment, or material breach after notice when practicable. Export, retention, and deletion requests follow the operator procedures published for the final service; this release has no self-service export or retention control.

09Governing terms

The legal entity, governing law, venue, notice address, and any negotiated commercial terms must be completed by the operator before public launch. An order form or signed enterprise agreement controls if it conflicts with these online terms.